Caravan Insurance Repairs on the Gold Coast

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We totally get it - dealing with a damaged caravan is stressful enough without navigating insurance claims!

Caravan insurance repairs on the Gold Coast involve contacting your insurer, getting a damage assessment, submitting quotes for approval, then completing repairs. At The Caravan Guys, we’ll take care of the entire caravan insurance repair process for you, so from initial assessment through to insurer approval and quality repairs, we've got your back. We work with all major insurance companies and we pride ourselves on turning what could have been a total nightmare into a straightforward and easy experience.

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Two mechanics working at a caravan repair shop in Arundel, Gold Coast.

How caravan insurance repairs work

Sure, the process can feel overwhelming, but it doesn’t have to be. We’re here to make it as painless as possible. Here’s what you can expect, before we get you back to your Van Life adventure.

Step 1

Contact your insurer

If your caravan is damaged, the first step is to give your insurance company a bell and let them know what's happened. They'll assign you a claim number. 

Once you've got that sorted, simply call our team on (07) 5500 5213.

Step 2

Free on-site assessment

Don’t worry, we'll send out one of our best guys to you, whether you're at home, in a caravan park, or stuck roadside. Our team knows their stuff so will take detailed photos, document everything, and prepare a comprehensive quote. We know exactly what insurance companies need to see to assess your claim.

Step 3

We handle your insurer

We’ll submit the quote and all necessary paperwork directly to your insurance company. If they have questions or want to negotiate, we can handle those convo’s for you. Our stellar reputation with insurers means most quotes get approved the first time.

Step 4

Quality repairs

Once approved, we’ll book your van into our Arundel workshop and will develop a repair plan tailored to your van, and we’ll make some magic happen. Don’t worry - whether it's structural damage, panel replacement, electrical issues, or water damage, we do it all.

Step 5

Final inspection and handover

Before collection, our crew will do a thorough final inspection to make sure everything’s gravy. We'll walk you through all the work and answer any questions that you might have, so you can drive away knowing your van's properly repaired and ready for new adventures.

GIVE US A BELL ON (07) 5500 5213

What insurance typically covers

Yawn - insurance, right?! Well, here’s the short version. Most comprehensive caravan insurance policies cover accident damage, storm and hail damage, fire damage, and theft-related damage. Your awning is usually covered too, which is handy given Queensland's unpredictably wild weather.

What's not typically covered? General wear and tear, pre-existing damage, or issues from poor maintenance.

If you're unsure what your vans policy includes, we're happy to chat about it.

Why choose The Caravan Guys for insurance repairs

There are so many reasons why you should choose our amazing crew. Here are just a few:

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We're approved by all major insurers

RACQ, Suncorp, NRMA, Allianz, and pretty much every other insurance company in Australia.

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No runaround, no delays

We handle all the paperwork, photos, and negotiations and we’ll keep you in the loop so you don't need to chase anyone.

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Quality workmanship guaranteed

Every repair is backed by our workmanship guarantee. We don't cut corners just because insurance is paying.

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We’re Gold Coast based and Queensland focused

Our Arundel workshop is perfectly located to service the Gold Coast, Brisbane, and surrounds.

Wondering if we have the experience to handle it all? We do. Keep on reading.

Common caravan insurance claims we handle

We’ve seen it all and can handle it from start to finish.

✔️ Accident and collision damage? No problems! We’ll take care of panel damage, structural repairs, and paint matching

✔️ Hail and storm damage? Easy. Dent repair, panel replacements, and roof repairs are our jam

✔️ Water damage? Got it. We’ll source the location, repair seals, and restore the affected area

✔️ Awning damage? Cool. We can repair or replace it, and properly fit it back on

✔️ Theft and vandalism? We’ll help! A full restoration to its original condition is on the cards

Peter M. from the Gold Coast recently said, "I thought dealing with insurance would be a nightmare, but The Caravan Guys made it so easy. They handled everything with RACQ, kept me updated, and had my van looking better than before the accident. Couldn't recommend them highly enough."

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What information you'll need when you call us

To make the process smooth, have this ready when you call our team:

  • Your insurance claim number
  • Policy details (company name and policy number)
  • Photos of the damage (if possible)
  • Details of what happened and when
  • Your van's make, model, and year
  • Current location of your caravan (so we know where to come out)

Don't stress if you don't have everything though, as we'll guide you through what's needed most.

What information you'll need when you call us

To make the process smooth, have this ready when you call our team:

  • Your insurance claim number
  • Policy details (company name and policy number)
  • Photos of the damage (if possible)
  • Details of what happened and when
  • Your van's make, model, and year
  • Current location of your caravan (so we know where to come out)

Don't stress if you don't have everything though, as we'll guide you through what's needed most.

Typical timeframes for insurance repairs

How long your repairs will take depends on the extent of the damage and how long your insurer takes to approve your claim. For straightforward repairs:

  • Assessment usually happens within 24-48 hours
  • Quote preparation and submission takes 2-3 business days
  • Insurer approval can take 5-10 business days (this varies by company)
  • Repairs can take a few days to several weeks depending on complexity

We’ll always give you realistic timeframes upfront. If parts need ordering or repairs are more extensive, we'll let you know immediately.

Another happy client said, "After hail damage during that massive storm last year, Emma and the team walked me through the entire process. They were honest about what insurance would cover and kept me in the loop the whole time. Six months on, the repairs are still perfect."

Typical timeframes for insurance repairs

How long your repairs will take depends on the extent of the damage and how long your insurer takes to approve your claim. For straightforward repairs:

  • Assessment usually happens within 24-48 hours
  • Quote preparation and submission takes 2-3 business days
  • Insurer approval can take 5-10 business days (this varies by company)
  • Repairs can take a few days to several weeks depending on complexity

We’ll always give you realistic timeframes upfront. If parts need ordering or repairs are more extensive, we'll let you know immediately.

Another happy client said, "After hail damage during that massive storm last year, Emma and the team walked me through the entire process. They were honest about what insurance would cover and kept me in the loop the whole time. Six months on, the repairs are still perfect."

Private insurance repairs vs insurance work

Not everyone wants to go through insurance. Maybe you're worried about losing your no-claim bonus, or the damage is less than your excess. We handle plenty of private repairs too, with the same quality workmanship. Simply give us a call to discuss your options.

Regardless, don't let insurance stress keep you off the road. Whether you've just had an accident or you're dealing with storm damage, we're here to help you. Our crew handles insurance repairs every day and knows how to make the process totally painless for you. 

And the sooner you get in touch, the sooner we can get you back to living the Van Life.

TALK TO OUR TEAM